Office Policies

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Our Mission

At our offices, we provide outstanding, multi-dimensional oral and maxillofacial care using innovative technology. We place an emphasis on patient satisfaction. Our team regularly attends seminars and conferences devoted to new treatments, new technologies and excellent patient care practices. With patient care as our top priority, this is our commitment to you.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Creve Coeur Office: Monday, Tuesday & Thursday: 8:30 a.m. – 4:00 p.m. Wednesday Office Staff Only
St. Louis Office: Monday, Tuesday, Thursday & Friday: 8:30 a.m. – 4:00 p.m. Wednesday Office Staff Only

Appointments

Appointments are an important part of your treatment, as time has been reserved specifically for you to talk with the doctor and receive treatment. Please arrive on time for your appointment. If you are more than 15 minutes late, you might be asked to reschedule your appointment.

We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Please inform us of any changes to your insurance coverage.

Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If claims are not paid within 45 days, you are responsible for the balance. If you have any questions, our courteous staff is always available to answer them.

Please see the financial page for more information about our payment options and insurance policies.